Our team have over a decade of incident management experience.

ITIL aligned production support that's reliable

Our application support services are flexible and tailored to your business. Asset managers typically combine proprietary technology and third-party applications to build an effective trading environment. Our in-house support solution is ideal for buy-side firms that have an already established support team, however are looking for extra resources to expand coverage and improve overall support.

Tradeflex consultants work with clients to understand the architecture, processes and critical applications that fuel your business. Price feeds, order management systems, execution platforms, regulatory reporting and trade workflows are just some of the typical processes that break and require day to day technical support. Our team are experienced in the industry and have a diverse set of skills to support your end to end production environment.

Client Challenges

Competent Support

Tradeflex continuously recruits and trains experienced application support professionals all year round. Our knowledge sharing practices ensure information assets are retained from departing employees and shared with new joiners.

Evolving technology to changing business needs

As technology and regulatory requirements evolve, so does our trading environment. Partnering with Tradeflex gives you access to training, insights and guidance in a changing world.

Holiday and Sick Cover

Having support members take time off work can bring challenging times for the rest of the team, especially during times of high business activity. We deliver flexible support coverage all year round.

Experienced Consultants

Helpdesk Support

Help with configuring, automating and maintaining a central service desk for incident management and knowledge sharing practices in line with ITIL v4 guidelines.

SQL, FIX, Windows & Unix Environments

Competent in querying Oracle/MS SQL databases, investigating fix logs and supporting Windows and Unix platforms.

MIFID II & GDPR Regulation

Our team receive continuous up to date training on key industry developments effecting technology, personal information, trading activity and data workflows.

System Monitoring

Real time monitoring of critical production applications including morning/evening health checks.

Multi Asset Class Support

From Cash Equities, Fixed Income,  Money Market Instruments to Commodities, Derivatives and Crypto Currencies. We support a wide variety of asset classes.

Trade Stack Support

Trade workflow technical support across front end OMS & execution platforms, price feeds, settlement and compliance tools.

Get in touch

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